Contact Us

Thank you for visiting Olqessa. If you have a question about a product, size, order, delivery, return or refund, please contact our customer support team.

We aim to respond to all enquiries within 1 business day.

Customer Support

Email: mandipdhanjal@olqessa.shop

Please make sure the email address entered in your message is correct so that our team can respond to you.

If you are waiting for a reply, please also check your spam, junk or promotions folder.

Order Enquiries

When contacting us about an existing order, please include:

• Your full name.
• Your order number.
• The email address used at checkout.
• A clear description of your question or issue.

Providing this information will help our support team locate your order and assist you more quickly.

Product and Size Questions

If you need help with a product or size, please include the product name or product page link in your email.

You may also provide your bust, waist and hip measurements if you require general sizing assistance.

Please note that fit may vary depending on the fabric, silhouette and design of each product.

Shipping and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 2–5 business days to begin showing movement after the shipping label has been created.

If your tracking has not updated for an extended period, please email us with your order number and tracking number.

Returns and Exchanges

Please contact our customer support team before returning an item. We will provide the correct return instructions and return address.

Do not send a return to the address printed on the original parcel or to our business contact address unless our support team has confirmed that address for your return.

When requesting a return or exchange, please include your order number, the item you wish to return and the reason for your request.

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us as soon as possible.

Include the following information:

• Your order number.
• A clear photograph of the complete item.
• Photographs showing the damage, fault or incorrect detail.
• A photograph of the original packaging.
• A photograph of the parcel shipping label.

Our customer support team will review the information and provide an appropriate solution.

Address Changes and Order Cancellations

Contact us as soon as possible if you need to correct your delivery address or cancel your order.

We may be able to update or cancel an order before it has been processed for shipment.

Once an order has shipped, changes or cancellations cannot normally be completed through our fulfilment system.

Business Contact Address

Olqessa
9 River Way
Twickenham, England
TW2 5JP
United Kingdom

This is our business contact address. Returns should only be sent to the return address provided by our customer support team.

Contact Details

Email: mandipdhanjal@olqessa.shop

Website: olqessa.shop

We aim to reply within 1 business day.