Terms of Service

These Terms of Service govern your access to and use of the Olqessa website and any purchase made through our online store.

By visiting our website, creating a customer account or placing an order, you agree to these Terms of Service and the policies referenced within them.

Last updated: July 15, 2026

1. About Olqessa

This website is operated by Olqessa. Throughout these Terms of Service, the terms “Olqessa”, “we”, “us” and “our” refer to Olqessa.

Our business contact details are:

Olqessa
9 River Way
Twickenham, England
TW2 5JP
United Kingdom

Email: mandipdhanjal@olqessa.shop

Website: olqessa.shop

2. Acceptance of These Terms

By accessing or using our website, you confirm that you have read, understood and agreed to these Terms of Service.

If you do not agree to these terms, you should not use the website or place an order.

Additional policies, including our Privacy Policy, Shipping Policy and Returns & Exchanges Policy, form part of these Terms of Service.

3. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding contract or that you are using the website with the permission of a parent or legal guardian.

You agree to provide accurate, complete and current information when creating an account, placing an order or contacting us.

4. Permitted Use of the Website

You may use this website for lawful personal shopping purposes.

You must not use the website:

• For unlawful, fraudulent, misleading or abusive activity.
• To place false, unauthorised or fraudulent orders.
• To provide payment information that you are not authorised to use.
• To interfere with the operation, availability or security of the website.
• To introduce viruses, malware or other harmful code.
• To collect information about other customers without permission.
• To infringe intellectual property, privacy or other legal rights.
• To copy or commercially exploit website content without permission.

We may restrict access, suspend accounts or cancel affected orders if we reasonably believe the website is being misused.

5. Product Information

We aim to provide accurate product descriptions, photographs, colours, materials, measurements, design information and size guidance.

Product colours may appear slightly different because of photography, lighting, screen settings or device type.

Measurements may vary slightly because of production methods or manual measurement.

Please review the full product description, available measurements and size information before placing an order.

All products are subject to availability. Adding an item to your shopping cart does not reserve it.

6. Prices and Currency

Product prices are displayed in the currency shown on the website or during checkout.

Shipping charges, taxes and other applicable costs will be shown before payment is completed where available.

We may update prices at any time. A price change will not affect an order that has already been accepted.

If a product is displayed at an obviously incorrect price because of a technical or administrative error, we may contact you to confirm the correct price or cancel the affected order and issue a refund.

7. Placing an Order

Submitting an order represents an offer to purchase the products in your cart under these Terms of Service.

After placing an order, you should receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.

The purchase contract is normally formed when we accept the order and send a shipping or dispatch confirmation, unless applicable law requires otherwise.

8. Order Acceptance and Cancellation by Olqessa

We may decline or cancel an order where:

• The product is unavailable.
• Payment cannot be authorised or verified.
• Incorrect billing or delivery information has been provided.
• We identify an obvious pricing or product information error.
• We reasonably suspect fraud or unauthorised activity.
• Delivery restrictions prevent fulfilment of the order.
• The order appears to be intended for unauthorised resale.
• The order breaches these Terms of Service or applicable law.

If we cancel an order after collecting payment, the relevant amount will be refunded to the original payment method.

9. Payment

Payment must be completed using one of the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the billing information is accurate.

Payments may be processed by independent payment service providers. Their own terms and privacy policies may apply.

We may use payment verification and fraud-prevention services before accepting or shipping an order.

10. Promotions and Discount Codes

Promotions and discount codes may be subject to specific dates, minimum order values, product exclusions and eligibility conditions.

Unless otherwise stated:

• Only one discount code may be applied to an order.
• Discounts cannot be added after checkout has been completed.
• Discount codes have no cash value.
• Discounts may not apply to shipping, taxes or excluded products.
• Promotions are valid only during the stated promotional period.

Any approved refund will be based on the amount actually paid after discounts.

11. Shipping and Delivery

Orders are normally processed within 2–4 business days after successful payment.

Standard delivery normally takes approximately 8–12 business days after shipment.

Processing and delivery times are estimates and may be affected by public holidays, customs inspections, carrier disruption, severe weather or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Additional information is available in our Shipping Policy .

12. Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.

These charges are determined by local authorities and may not be included in the amount paid during checkout unless clearly stated.

The recipient is responsible for any applicable import duties, taxes or customs charges.

13. Address Changes and Pre-Shipment Cancellations

Contact us as soon as possible if you need to change your delivery address or cancel your order.

We will make reasonable efforts to process the request before shipment, but changes or cancellations cannot be guaranteed once order processing has begun.

Once an order has shipped, it cannot normally be changed or cancelled through our fulfilment system.

14. Online Purchase Cancellation Rights

Where applicable consumer law provides a cancellation right, you may notify us that you wish to cancel an eligible online purchase within 14 days after receiving the goods.

After notifying us of a valid cancellation, you should return the goods within a further 14 days.

You may inspect an item in the same way that you reasonably could in a physical store.

Where handling beyond reasonable inspection reduces the value of an item, the refund may be reduced to reflect that loss in value where permitted by law.

Cancellation rights may not apply to certain excluded products, including personalised goods or sealed hygiene-sensitive goods after the protective seal has been removed.

15. Returns and Exchanges

Olqessa offers a 30-day return period in addition to any mandatory consumer rights available under applicable law.

Before returning an item, contact mandipdhanjal@olqessa.shop to request return instructions and the correct return address.

Standard return items should be unworn, unwashed, unaltered and returned with their original tags and packaging where possible.

For change-of-mind returns, the customer is normally responsible for return shipping costs unless applicable law requires otherwise.

Exchanges may be available for a different size or colour, subject to stock availability.

Additional information is available in our Returns & Exchanges Policy .

16. Refunds

Returned items will be inspected after they arrive at the designated return location.

Approved refunds will be issued to the original payment method.

Your bank, card provider or payment service may require additional processing time before the refund appears in your account.

If an eligible full order is validly cancelled, the cost of our least expensive standard delivery option will be refunded where required by law.

Additional charges paid for express or upgraded shipping may not be refundable beyond the cost of standard delivery.

17. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us promptly if an item is faulty, damaged or different from the product ordered.

We may request your order number and clear photographs of the complete product, fault or damage, original packaging and shipping label.

Depending on the circumstances and applicable law, an appropriate remedy may include a repair, replacement, refund or price reduction.

Nothing in these Terms of Service excludes or limits your statutory rights concerning goods that are faulty, not as described, unsuitable for their intended purpose or otherwise fail to meet mandatory consumer standards.

18. Sale Items

Sale and promotional items remain subject to applicable consumer rights.

Eligible sale items may be returned in accordance with our Returns & Exchanges Policy.

Any refund will be based on the amount actually paid rather than the original retail price.

19. Customer Accounts

If you create a customer account, you are responsible for keeping your login details confidential.

You are responsible for activity carried out through your account unless the activity occurred because of circumstances for which you are not responsible.

Contact us if you believe your account has been accessed or used without permission.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these terms.

20. Reviews and Submitted Content

If you submit a review, photograph, comment or other content, you confirm that you have the right to provide it and that it does not infringe another person’s rights.

You grant Olqessa a non-exclusive, worldwide and royalty-free permission to display, reproduce and use submitted content in connection with our website, products and marketing unless otherwise agreed.

We may remove submitted content that is unlawful, abusive, misleading, discriminatory, infringing, unrelated to the product or otherwise inappropriate.

21. Intellectual Property

The Olqessa name, logo, website design, photographs, graphics, text and other original content are owned by or licensed to Olqessa and protected by applicable intellectual property laws.

You may use the website content only for personal shopping purposes.

You may not copy, reproduce, modify, distribute or commercially exploit our content without prior written permission.

22. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, delivery companies, analytics services and social media platforms.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for websites or services that we do not operate or control.

23. Website Availability

We aim to keep the website available, secure and accurate, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend, update or modify parts of the website for maintenance, security, technical or operational reasons.

24. Limitation of Responsibility

We are responsible for losses that are a foreseeable result of our breach of these Terms of Service or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you purchase products as a consumer, we are not responsible for business-related losses, including loss of profit, revenue, opportunity or business interruption.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Nothing in these terms removes or restricts any mandatory consumer right.

25. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control, including carrier disruption, customs delays, severe weather, natural disasters, strikes, government action, internet outages or supply-chain interruption.

We will take reasonable steps to reduce the effects of such events and communicate with affected customers where appropriate.

26. Privacy

Our collection and use of personal information are explained in our Privacy Policy .

Additional privacy choices may be available through our cookie banner and customer privacy controls.

27. Changes to These Terms

We may update these Terms of Service to reflect changes to our website, services, business practices or legal obligations.

Updated terms will be published on this page with a revised update date.

Changes will not normally affect orders accepted before the updated terms became effective.

28. Severability

If any part of these Terms of Service is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

29. Governing Law

These Terms of Service and contracts formed through our store are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, this choice of law does not remove mandatory consumer protections provided by the laws of your country of residence.

Consumers may bring proceedings in any court that has jurisdiction under applicable consumer law.

30. Contact Us

For questions about these Terms of Service, an order or one of our store policies, contact:

Olqessa
9 River Way
Twickenham, England
TW2 5JP
United Kingdom

Email: mandipdhanjal@olqessa.shop

We aim to reply within 1 business day.