Privacy Policy
Privacy Policy
This Privacy Policy explains how Olqessa collects, uses, stores and shares personal information when you visit our website, place an order, create an account, subscribe to marketing communications or contact our customer support team.
Last updated: July 15, 2026
1. About Olqessa
Olqessa is responsible for the personal information collected through this online store, except where another service provider processes information independently under its own privacy policy.
Olqessa
9 River Way
Twickenham, England
TW2 5JP
United Kingdom
Email: mandipdhanjal@olqessa.shop
Website: olqessa.shop
2. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
We may collect:
- Your name, email address, telephone number, billing address and delivery address.
- Order information, including products purchased, order value, discounts, shipping details, returns, exchanges and refunds.
- Customer account information, login details, preferences and saved shopping information.
- Messages, enquiries, photographs, reviews and other information you provide when contacting us.
- Device and technical information, including IP address, browser type, device type, operating system and approximate location.
- Website activity, including pages viewed, products viewed, searches, shopping-cart activity and interactions with our website.
- Cookie identifiers, analytics information and advertising identifiers, subject to your consent and privacy settings.
- Information used to identify fraudulent, unauthorised or suspicious transactions.
Payment information is generally processed by the payment provider selected at checkout. Olqessa normally receives only the payment status and limited transaction information required to manage the order.
3. How We Collect Information
We may collect personal information:
- Directly from you when you place an order.
- When you create or use a customer account.
- When you subscribe to marketing communications.
- When you contact us or submit a review.
- Automatically through cookies and similar technologies.
- From Shopify, payment providers, delivery carriers and fraud-prevention services.
- From advertising or social media platforms when you interact with our advertisements or social media pages.
4. How We Use Personal Information
We may use personal information to:
- Process payments and confirm orders.
- Prepare, ship and deliver products.
- Manage cancellations, returns, exchanges and refunds.
- Send order confirmations, delivery updates and service notices.
- Respond to enquiries and provide customer support.
- Create and manage customer accounts.
- Operate, maintain and improve our website.
- Understand how customers use our website and services.
- Personalise content and recommendations where permitted.
- Detect and prevent fraud, misuse and security incidents.
- Maintain financial, tax, transaction and business records.
- Comply with legal and regulatory obligations.
- Send marketing communications where you have consented or where otherwise permitted by applicable law.
- Measure and improve advertising according to your privacy choices.
5. Legal Bases for Processing
Where UK or European data protection law applies, we process personal information under one or more of the following legal bases:
- Contract: to process your order, collect payment, deliver products and provide requested customer service.
- Legal obligation: to comply with tax, accounting, consumer protection and other legal requirements.
- Legitimate interests: to operate and improve our business, protect our website, prevent fraud and understand how customers use our services.
- Consent: where required for marketing communications, optional cookies, personalised advertising or similar technologies.
6. How We Share Personal Information
We may share personal information where reasonably necessary with:
- Shopify and providers that host, maintain and support our online store.
- Payment processors, banks and fraud-prevention providers.
- Warehouses, fulfilment providers, suppliers and delivery carriers.
- Customer support, email and communication service providers.
- Website analytics, marketing and advertising providers, subject to your privacy choices.
- Accountants, legal advisers, insurers and other professional advisers.
- Government authorities, regulators, courts or law-enforcement agencies where disclosure is legally required or permitted.
- A purchaser or successor in connection with a merger, restructuring, business sale or transfer of assets.
Service providers may process personal information only for the services they provide and in accordance with their contractual, legal and security obligations.
7. Shopify
Our online store is hosted by Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, website security, analytics and related services.
Shopify may process certain information independently when customers use Shopify services such as Shop or Shop Pay.
More information is available in the Shopify Consumer Privacy Policy .
8. Cookies and Similar Technologies
Our website may use cookies, pixels, scripts, local storage and similar technologies to operate the store, maintain the shopping cart, remember preferences, protect checkout and understand website performance.
Essential technologies may be used where necessary to provide website, account, security, shopping-cart and checkout functions.
Optional analytics, personalisation and advertising technologies are used according to your consent and privacy choices where required.
You can manage available choices through the cookie banner, privacy controls displayed on our website and your browser settings.
Blocking essential cookies may prevent certain website functions from operating correctly.
9. Marketing Communications
If you subscribe to marketing communications, we may send information about new products, promotions, seasonal collections and store updates.
You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, payment, delivery, return or customer service request.
10. Advertising and Privacy Choices
We may work with advertising and analytics providers to understand campaign performance and display relevant advertisements where permitted.
Certain advertising activities may be treated as targeted advertising, sharing or a sale of personal information under the laws of some locations, even where no money is exchanged for the information.
Where applicable, you can use the cookie banner or customer privacy controls displayed on our website to manage advertising and data-sharing choices.
11. International Data Transfers
Olqessa and some of our service providers may process personal information outside the country where you live, including outside the United Kingdom or European Economic Area.
Where required, international transfers are protected through recognised legal safeguards, such as adequacy regulations, contractual protections or another lawful transfer mechanism.
12. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on:
- The type and sensitivity of the information.
- Whether a customer account remains active.
- Order, delivery, refund, dispute and chargeback requirements.
- Fraud-prevention and website-security requirements.
- Tax, accounting and legal record-keeping obligations.
- Potential or ongoing legal claims.
Information may be deleted, anonymised or securely retained when it is no longer required for its original purpose.
13. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of online transmission or electronic storage can be guaranteed to be completely secure.
You should keep account passwords confidential and contact us if you suspect unauthorised account or payment activity.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information in certain circumstances.
- Request restriction of certain processing.
- Object to certain processing, including direct marketing.
- Receive certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Opt out of targeted advertising or certain data sharing where such rights are available.
- Submit a complaint to an applicable data protection authority.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before completing a privacy request.
15. How to Submit a Privacy Request
To submit a privacy request, email:
Please include:
- Your full name.
- Your email address.
- Your order number, if relevant.
- A clear description of your request.
We will respond within the period required by applicable law.
16. Automated Fraud and Security Checks
We may use automated tools to identify potentially fraudulent, unauthorised or high-risk transactions.
An order may be delayed, reviewed or cancelled if the available information indicates a security or fraud risk.
You may contact us if you believe an order has been incorrectly affected by an automated or manual fraud review.
17. Children’s Privacy
Our website and products are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children where parental or guardian permission is legally required.
Please contact us if you believe a child has provided personal information without appropriate permission.
18. Third-Party Websites
Our website may contain links to websites or services operated by other organisations.
We are not responsible for the privacy, security or content of websites that we do not operate.
You should review the privacy policy of a third-party website before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.
The updated policy will be published on this page with a revised “Last updated” date.
Where appropriate, significant changes may also be communicated through the website or by email.
20. Complaints
Please contact us first if you have concerns about how we collect or use personal information so that we have an opportunity to investigate and respond.
If you are located in the United Kingdom, you may also submit a complaint to the Information Commissioner’s Office.
Information Commissioner’s Office:
Submit a data protection complaint
Customers in other countries may contact the privacy or data protection authority responsible for their location.
21. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Olqessa
9 River Way
Twickenham, England
TW2 5JP
United Kingdom
Email: mandipdhanjal@olqessa.shop